A support assistant that understands the knowledge base
- The challenge
- An online retailer faced growing support volume, and agents lost time searching scattered policy documents to answer repeat questions.
- The approach
- Web Squalix built a conversational assistant using large language model integration grounded in the retailer's own help content, with clear handoff to human agents for sensitive cases.
- The business result
- Routine questions were answered faster, agents spent more time on complex conversations, and answers stayed consistent with approved company policy.

